Refund policy

At Minnomall, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To be eligible, your item must:

  • Be unused and in the same condition that you received it.

  • Include the original packaging and any tags.

  • Be accompanied by a receipt or proof of purchase.

How to Start a Return

  1. Contact us at mail@homelycart.store with your order number and reason for return.

  2. Once approved, we’ll provide you with the return shipping instructions and address.

  3. Please note: items returned without prior approval will not be accepted.


Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please email us immediately with photos. We will arrange a replacement or a full refund at no extra cost.

Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned:

  • Personal care products (e.g., beauty or wellness items).

  • Custom or personalized items.

  • Gift cards.

  • Sale or clearance items (final sale).

Exchanges

If you wish to exchange an item, the fastest method is to return the original product and place a new order once your refund is processed.

Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Depending on your bank or card provider, it may take additional time for the funds to appear.

If you haven’t received your refund after 15 business days, please contact us at mail@homelycart.store.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without needing to provide a reason. The product must be unused, in original packaging, and include proof of purchase.